Refund policy
Returns
All Sales are Final. No Returns Allowed.
Exchanges
You are allowed 2 business days from the date you received your order to request an exchange for a manufacture defective item by emailing us of your request. Please make sure to check your items upon receiving. All exchanges must be returned within 7 business days. We will not accept any exchanges past the 7 business day mark.
We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent. If your request to exchange an item is approved you will receive a return label via email.
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions or due to sizing issues. Any indications on the product which shows signs of usage (ie: perfume smell, smoke smell, deodorant marks, visible stains) will be refused and sent back to sender. No exceptions will be made.
***Non-returnable merchandise include: adult novelties, bedroom fun, accessories, and sale items.
If the item needing to be exchanged is no longer in stock or unavailable a merchandise credit will be issued in the form of a discount credit code sent via email.
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at or
Shipping
To return your product you will need to send items in the original packaging with the return label
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error made by us. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
